Refund & Returns Policy

Effective Date: 16^th September 2025

At Red Petal (a brand of Twyla Consumers Private Limited), we take pride in offering premium herbal teas and detox blends crafted with care. Customer satisfaction is very important to us, and we aim to ensure that every purchase meets your expectations. This Refund & Return Policy explains the conditions under which returns, refunds, and cancellations are accepted.

By placing an order on our Website www.redpetal.life, you agree to the terms of this policy.

1. Eligibility for Returns

• A product may be eligible for return if:
  • It is delivered in a damaged or defective condition.
  • An incorrect product was shipped to you.
  • The return request is raised within 7 days of delivery.
• To be eligible, the product must be:
  • Unopened, unused, and in its original packaging.
  • Accompanied by proof of purchase (order ID/invoice).
• Products that do not meet these conditions will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, or partially consumed.
• Items purchased under discounts, promotions, or sales (unless damaged or defective).
• Free samples, gift cards, or promotional items.

3. Return Process

1. To request a return, email us at info@redpetal.life within 7 days of delivery.
2. Provide your order number, a brief description of the issue, and clear photos (if damaged/incorrect product).
3. Our team will review your request and confirm return eligibility.
4. If approved, we will arrange for pickup or provide instructions for return shipping.

4. Refunds

• Once the returned item is received and inspected, we will notify you about the status of your refund.
• If approved, refunds will be processed within 7–10 business days to your original payment method.
• Shipping charges are non-refundable, unless the return is due to our error (damaged/incorrect item).

5. Exchanges

• Exchanges are permitted only if the product delivered is defective or incorrect.
• Replacement is subject to stock availability.
• If the item is out of stock, we will issue a refund.

6. Order Cancellations

• Orders may be cancelled within 12 hours of placement, provided they have not been shipped.
• To request a cancellation, contact us at info@redpetal.life or call +91-9821722420.
• Once shipped, cancellations are not possible.

7. Delayed or Missing Refunds

• If you haven’t received your refund within the stated timeline, first check with your bank or payment provider.
• If the issue persists, contact us at info@redpetal.life and we will assist you.

8. Contact Us

For return, refund, or cancellation requests, please reach out to:

Twyla Consumers Private Limited
📧 Email: info@redpetal.life
📱 Phone: +91-9821722420
🌐 Website: www.redpetal.life