Effective Date: 16th September 2025
At Red Petal (a brand of Twyla Consumers Private Limited), we are committed to ensuring that your order reaches you quickly, safely, and in perfect condition. This Shipping & Delivery Policy outlines the terms under which we process and deliver customer orders placed on our Website www.redpetal.life.
By placing an order with us, you agree to the terms below.
- Shipping Coverage
- We currently ship orders across India through our trusted logistics partners.
- International shipping is not available at this time. Updates to our shipping regions will be posted on this page.
- Processing Time
- Orders are typically processed within 24–48 hours of confirmation, excluding Sundays and public holidays.
- Orders placed after 5:00 PM IST will be processed on the next business day.
- During high-demand periods (festivals, sales, promotions), processing times may be longer.
- Delivery Timelines
- Standard delivery timelines vary between 3–7 business days depending on your location.
- Remote or rural areas may take longer.
- Delivery times are estimates and not guaranteed; delays may occur due to courier service disruptions, weather, strikes, or unforeseen circumstances.
- Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping may be offered on promotional orders or when the cart value exceeds a certain amount (as applicable at the time of purchase).
- Order Tracking
- Once your order has been shipped, you will receive a tracking ID via email or SMS/WhatsApp.
- You can use this tracking ID to monitor the real-time status of your delivery on the courier partner’s Website/app.
- Delivery Attempts
- Our logistics partners will make up to 3 attempts to deliver your order to the provided address.
- If delivery fails after multiple attempts due to customer unavailability or incorrect address, the order may be returned to us.
- In such cases, re-shipping charges may apply.
- Damaged or Missing Products
- If your order arrives damaged, defective, or with missing items, please notify us within 48 hours of delivery by writing to info@redpetal.life with photos and order details.
- Our team will review the issue and arrange a replacement or refund as per our Refund & Return Policy.
- Change of Address
- Address changes must be requested before the order has been shipped.
- Once shipped, we cannot redirect deliveries to a new address.
- Delays Beyond Our Control
- We will not be held liable for delays caused by:
- Courier partner delays
- Natural disasters, strikes, lockdowns, or other force majeure events
- Incorrect or incomplete shipping details provided by the customer
- Contact Us
For shipping-related inquiries or assistance, please contact:
Twyla Consumers Private Limited
📧 Email: info@redpetal.life
📱 Phone: +91-9821722420
🌐 Website: www.redpetal.life
