Effective Date: 16th September 2025
At Red Petal (a brand of Twyla Consumers Private Limited), we offer a convenient subscription service that allows you to receive your favorite herbal teas and detox blends at regular intervals without the need to reorder each time. This Subscription Policy explains how our subscription service works, including billing, benefits, cancellations, and modifications. By subscribing to our products, you agree to the terms outlined below.
- Subscription Benefits
- Flexible Delivery Options: Customers may select preferred delivery intervals (15, 30, 60, or 90 days).
- Automatic Deliveries: Subscription orders are automatically processed and shipped according to the selected frequency.
- Convenience: Manage your subscription through your account or by contacting customer support.
- Exclusive Benefits: Subscription orders include recurring benefits as applicable at the time of purchase.
- Billing & Payments
- Subscription orders are automatically billed to the payment method provided at checkout.
- Payments will be charged at the time of each renewal cycle (based on the chosen frequency).
- In case of failed or declined payments, your subscription may be paused until updated payment information is provided.
- Cancellations
- You may cancel your subscription at any time through your account or by contacting our customer support team.
- If a subscription is cancelled before the first renewal cycle, Red Petal reserves the right to revoke or adjust benefits applied on the initial order.
- To avoid being billed for the next cycle, cancellation requests must be submitted before the upcoming renewal date.
- Modifications
- Customers may update delivery frequency, product selection, quantity, or shipping address prior to the next billing cycle.
- Changes submitted after billing will apply from the next renewal cycle.
- Subscription plans cannot be transferred to another customer.
- Offers & Discounts
- Subscription benefits and offers are available only for active subscribers and may differ from one-time purchases.
- Benefits offered at the time of subscription sign-up are valid unless otherwise updated by Red Petal.
- Subscription benefits cannot be combined with other promotional offers or discount codes unless explicitly stated.
- Red Petal reserves the right to modify or withdraw subscription benefits at its discretion.
- Pausing & Skipping Deliveries
- Subscribers may pause or skip a delivery if they do not wish to receive an order during a specific cycle.
- Such requests must be submitted before the renewal billing date.
- Termination by Red Petal
- We reserve the right to suspend or terminate any subscription if we detect:
- Misuse of subscription benefits
- Fraudulent activity
- Repeated payment failures
- Violation of this Subscription Policy or our Terms & Conditions
- Refunds on Subscription Orders
- Subscription orders are subject to our Refund & Return Policy.
- Refunds will only be issued in cases of damaged, defective, or incorrect products, as per the policy.
- Updates to Subscription Policy
- We may revise this Subscription Policy from time to time. Updated versions will be posted on this page with a new effective date.
- Contact Us
For assistance with subscriptions, cancellations, or modifications, please contact us:
Twyla Consumers Private Limited
📧 Email: info@redpetal.life
📱 Phone: +91-9821722420
🌐 Website: www.redpetal.life
