Effective Date: 16 September 2025
Welcome to www.redpetal.life, operated by Twyla Consumers Private Limited under the brand name Red Petal (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our Website and the purchase of our products. By accessing or using the Website, you agree to comply with and be bound by these Terms.
If you do not agree with these Terms, please do not use our Website or services.
- Eligibility
- You must be at least 18 years old to place an order on our Website.
- By using our Website, you confirm that you meet this requirement and are legally capable of entering into a binding contract.
- Products & Services
- Red Petal sells herbal teas, detox blends, and related wellness products.
- While we strive for accuracy, product descriptions, images, and prices may contain occasional errors. We reserve the right to correct any errors without liability.
- Product availability is subject to change without notice. We reserve the right to discontinue or modify any product at our discretion.
- Pricing & Payment
- All prices displayed are in Indian Rupees (INR) and inclusive of applicable taxes, unless otherwise stated.
- Payments must be made using the secure payment gateways integrated on our Website.
- Orders are processed only after full payment has been successfully received.
- We are not responsible for delays caused by payment gateway providers or banks.
- Order Confirmation & Acceptance
- Once your order is placed, you will receive an order confirmation email/SMS.
- This confirmation is not an acceptance of your order; acceptance occurs only once your order has been dispatched.
- We reserve the right to decline or cancel orders at our discretion, including but not limited to:
- Incorrect pricing or product information
- Suspected fraud or misuse
- Unavailability of stock
- Shipping & Delivery
- Orders are shipped through trusted logistics partners across India.
- Estimated delivery timelines are provided during checkout but may vary due to factors beyond our control.
- Customers must provide complete and accurate shipping details. We are not responsible for non-delivery due to incorrect addresses.
- Please refer to our Shipping & Delivery Policy for full details.
- Subscriptions
- Our Website offers recurring subscription plans, allowing customers to select delivery intervals (e.g., 15, 30, 60, or 90 days).
- Subscription orders may include recurring benefits as applicable at the time of purchase.
- Subscriptions can be managed, paused, skipped, or cancelled by the customer.
- If cancelled before the first renewal cycle, Red Petal reserves the right to revoke or adjust benefits applied to the initial order.
- Subscription terms and benefits are subject to updates at Red Petal’s discretion.
- Returns, Refunds & Cancellations
- Returns are accepted only for damaged, defective, or incorrect products.
- Refunds and cancellations are governed by our Refund & Return Policy, which forms part of these Terms.
- Customers are responsible for reviewing this policy before placing an order.
- Intellectual Property
- All content on this Website — including text, graphics, logos, product images, and designs — is the property of Twyla Consumers Private Limited.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
- Limitation of Liability
- Our products are made from natural ingredients; results may vary from person to person.
- Red Petal shall not be held liable for:
- Any adverse reaction due to allergies, medical conditions, or misuse of products.
- Delays or failures caused by factors beyond our reasonable control (e.g., courier delays, strikes, natural disasters).
- Customers are advised to consult a physician before use if pregnant, breastfeeding, under medication, or with underlying health conditions.
- Indemnification
By using our Website, you agree to indemnify and hold harmless Twyla Consumers Private Limited (Red Petal), its directors, employees, and affiliates from any claims, damages, or liabilities arising from your use of the Website or breach of these Terms.
- Governing Law & Jurisdiction
- These Terms shall be governed by and construed in accordance with the laws of India.
- Any disputes shall fall under the exclusive jurisdiction of the courts of [Insert City, e.g., Gurgaon/Delhi].
- Changes to Terms & Conditions
We reserve the right to update or revise these Terms at any time without prior notice. Updated Terms will be posted on this page with a new effective date. Continued use of the Website after changes constitutes acceptance of the updated Terms.
- Contact Us
If you have any questions about these Terms, please contact us:
Twyla Consumers Private Limited
📧 Email: info@redpetal.life
📱 Phone: +91-9821722420
🌐 Website: www.redpetal.life
